SHIPPING & RETURNS

Shipping Policy

Our estimated delivery dates are based on several factors, including the destination address, the shipping options you've chosen, and how quickly we can assemble and prepare your items for shipment.

However, it generally takes 3-5days.

Return & Exchange Policy

Thank you for shopping with us.

If you are not entirely satisfied with your purchase, we're here to help.

Exchange or Return for a Refund:

The products can be returned within 30 days after they have been received.

A new product may be exchanged for another product or returned for a refund.

To be eligible, please make sure that:

-The product is in it's original packaging

-The product isn't used or damaged

Products that do not meet these criteria will not be considered for return.

Most returns are processed within 5 business days after we receive your package.

We’ll issue the refund to your payment account.

Once your refund has been issued, you will receive a confirmation email. 

 

We do not accept any request of exchange&return once the "specials" are sold. 

 

Purchase Not Eligible for Return:

-Final sale item(s) is not eligible for return or exchange.
-You must email us a picture showing the problem/defect when you submitting the return/exchange request.

 

 

After you receive confirmation from our customer service, please send the product along with the product list which includes the product ID.

A tracking No. of the returning parcel is required; we will deal with the product exchange or refund after we get your returning parcel.

 

Damaged items

If you received a damaged product, please notify us immediately for assistance.

 

Order Cancellation

We offer full refund if the order is cancelled within 24 hours of your purchase. You should submit an order cancellation request here once you decide to cancel the order. For orders cancelled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 15% cancellation fee. We will NOT accept order cancellation request if the orders have been shipped.

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